A family email address is an email address added to a user account, that is then marked specifically as a "shared" family email. An email address marked as a family address will then be shown when viewing any family member in the Admin App, as well as the Member/Mobile App.
Family email addresses have the following restrictions:
- You cannot use a family email to login to Lightpost.
- You cannot use a family email to receive group email messages.
- You cannot use a family email to receive other email notifications.
- You cannot use a family email to set or reset a password for a Lightpost user.
Family E-mail Alternatives:
For families that only have one email address that is shared among family members, there are still some options for individuals to login their own Lightpost account.
- Phone Number Login:
- You can use the user's phone number to login.
- NOTE: An Admin currently must set the initial password for a user to login with a phone number. You cannot yet reset your password using a phone number.
- New E-mail:
- Ask a user to create their own email account.
- Though sometimes seemingly a difficult transition, this can be the most straight-forward and advantageous option, especially for being privacy conscious.
- E-mail Variation
- (NOT RECOMMENDED): Use (+) or (.) to create a variation of an email address. (see note below)
- Many email providers allow you to use a (+) or (.) in such a manner that emails will go to the same address.
- i.e. johnsmith@example.com and john.smith@example.com would be different emails in Lightpost, but both work for sending emails to the same account.
- WARNING: Using this method can enable sensitive information to be delivered to the wrong person.
- i.e. If an elder and his wife share an email, an elder may receive messages from Lightpost that are for elders only, but his wife would receive a copy.
- This method is not recommended for any user that could need access to or receive sensitive information.